Differentiating your business through Customer Experience Management – Key Takeaways from MVNO North America Congress
At the recent MVNO North America Congress in Dallas, Customer Experience Management (CEM) was a hot topic that was discussed in the panel discussions. […]
Role of Big Data in Billing Systems
Big Data is garnering a lot of attention these days. The long-term value of Big Data with analytics is well understood and promises to […]
How to stimulate the convergence of financial & telecom industries through a mobile payment platform
The core functionality for Mobile Payments are Cash-In/cash-Out, P2P money transfer, Voucher transfer, Buy Airtime for phone, Bill Payment (Utilities), Pay for goods in […]
How to take advantage of Big Data – A historical approach
Big Data is not a new term. It was first introduced in the U.S. in the 1980s. Big not only means that the volume […]
Smart metering use cases in utilities
I remember two decades ago, when we believed that energy was in abundance. Countries like China, Canada, USA and Australia were producing hydroelectricity and […]
How Big Data platforms can benefit loyalty programs
Improving customer loyalty, attracting new customers and increasing ARPU are key goals that all telecom service providers strive for. Promotional campaigns are widely used by […]
Internet of Things (IoT) Device Management/Billing Overview
Internet of Things (IoT) Device Management (full life cycle) and Billing will be key pieces of the IoT Infrastructure. An integrated platform for Device […]
Tips to stand out in today’s commoditized B2B market
Having received yet another email promising brand awareness communication strategies to increase revenue, I started to wonder how to put a value on brand […]
The 3 Biggest Pitfalls for Real Time Convergent Billing projects and tips to avoid them
Implementing a new Real Time Convergent Billing system is a special type of project. There are specific pitfalls, which can cause untold disasters, if […]
Automation for today’s Telecom software development – Continuous Build, Test, Integration and beyond.
Dynamics of today’s Telecom software development process requires more and more unconventional approaches to software engineering, testing, verification and ultimately deployments. Adoption of Agile […]
